Refund Policy

Last Updated: April 15th 2024

At OR trading and Co INC, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If for any reason you are not satisfied with a product you have purchased from us, we offer a straightforward refund process.

1. Eligibility for Refunds

Timeframe: You may request a refund within 30 days of the delivery date.
Condition of Items: To be eligible for a refund, items must be returned in their original, unused condition with all tags, labels, and packaging intact. Items that are damaged, used, or not in their original condition may not be eligible for a full refund.
Non-Refundable Items: Certain items are non-refundable, including perishable goods (e.g., food, flowers), digital products, gift cards, and clearance or final sale items. Please check the product page for specific details on return eligibility.

2. How to Request a Refund

To initiate a refund, please follow these steps:

Contact Us: Reach out to our Customer Service team at info@omni-retails.com or call us at +1 (412) 886 3403. Provide your order number, the product(s) you wish to return, and the reason for the return.
Receive Return Authorization: Our team will review your request and, if eligible, provide you with a Return Authorization (RA) number and instructions on how to return the product(s).
Return the Product: Carefully package the item(s) and include the RA number. Ship the package to the address provided in the return instructions. Please note that you are responsible for the shipping costs associated with returning the item(s).

3. Refund Processing

Inspection: Once we receive your returned item(s), we will inspect them to ensure they meet the eligibility criteria. If the item(s) are in acceptable condition, we will process your refund.
Refund Method: Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take up to 7-10 business days for the refund to appear in your account.
Partial Refunds: In some cases, partial refunds may be granted for items that are returned in a condition different from their original state, at our discretion.

4. Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same item, subject to availability. Please contact our Customer Service team within 7 days of receiving the item to arrange for an exchange.

5. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please take the following steps:

Check with your bank or credit card company: Processing times can vary, and it may take some time before your refund is officially posted.
Contact Us: If you have completed the above steps and still have not received your refund, please contact us at info@omni-retails.com or call +1 (412) 886 3403 for further assistance.

6. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a defective, damaged, or incorrect item sent by us. In such cases, we will provide a prepaid return shipping label.

7. Changes to This Policy

We reserve the right to update or change this Refund Policy at any time. Any changes will be effective immediately upon posting on the Site. Please review this policy regularly to stay informed about our refund practices.

8. Contact Us

If you have any questions about our Refund Policy, please feel free to contact us:

OR trading and Co INC.
15000 W Airport Blvd, UNIT 133

Sugar Land, Texas, 77498

Phone: +1 (412) 886 3403
Email: info@omni-retails.com